C.O.D.: Terms are based upon approval of credit application. Credit terms are strictly enforced. Orders will not be released if a balance is past due.

    Delivery Minimum
    The order deadline for the John E. Koerner delivery truck is 4 p.m. CST.  If your order is received after this time, it will be processed on the next available delivery day.

    MINIMUM ORDER REQUIREMENTS  Our in town minimum order is $300.00.  Our out of town minimum order is $500.00.  If your order does not meet the minimum required for delivery your order will be subject to a $15.00 in town minimum order fee or a $25.00 out of town minimum order fee.

    PICK UP POLICY  For orders picked up at our warehouse there is a mandatory minimum 2-hour notice, meaning your order must be called in at least 2 business hours prior to pick up.  Our will call window hours of operation are Monday – Friday, 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m.

    Price Changes
    Prices are subject to change without notice. Please understand that it is not always possible to notify customers of sudden price fluctuations in commodity markets.

    Special Order Items
    We will make every effort to obtain a specific product for established customers; however, we ask that you allow us sufficient time to do so.

    Claims & Returns
    All claims for damage or shortage must be reported within 24 hours of receipt of goods. No claims or returns will be accepted without proper authorization. A 25% restocking charge will be applied to all returned undamaged merchandise. No returns or exchanges are allowed after 30 days.

    Any check returned for insufficient or uncollected funds will be charged $35.00