Terms and conditions of use


C.O.D.: Terms are based upon approval of credit application. Credit terms are strictly enforced. Orders will not be released if a balance is past due.

Delivery Minimum

The order deadline for the John E. Koerner delivery truck is 11 a.m. CST. If your order is received after this time, it will be processed on the next available delivery day.


Our in town minimum order is $300.00. Our out of town minimum order is $500.00. If your order does not meet the minimum required for delivery your order will be subject to a $15.00 in town minimum order fee or a $25.00 out of town minimum order fee.


For orders picked up at our warehouse there is a mandatory minimum 2-hour notice, meaning your order must be called in at least 2 business hours prior to pick up. Our will call window hours of operation are Monday – Thursday, 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m., Friday 8 a.m. to 12 p.m.

Price Changes

Prices are subject to change without notice. Please understand that it is not always possible to notify customers of sudden price fluctuations in commodity markets.

Claims & Returns

All claims for damage or shortage must be reported within 24 hours of receipt of goods. No claims or returns will be accepted without proper authorization. A 25% restocking charge will be applied to all returned undamaged merchandise. No returns or exchanges are allowed after 30 days.